Market by Software & Service, Delivery Mode, Organization Size, End-user, and Country Outlook | Forecast 2022-2028
Based on Triton’s report, the contact center software market in the Asia-Pacific is deemed to advance with a CAGR of 17.42% during the forecast period 2022-2028.
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The
countries evaluated in the region are:
•
Japan
•
South Korea
•
India
•
China
•
ASEAN Countries
•
Australia & New Zealand
•
Rest of Asia-Pacific
In
the Asia-Pacific, China dominates with the highest share in the contact center
software market. The rapid
adoption of technologies such as AI and machine learning, along with increasing
awareness about consumer rights, supports the studied market’s growth. The
rising awareness among consumers has increased queries across sectors,
resulting in companies investing in contact centers to ensure service
satisfaction. Hence, the growing investment in contact centers increases the
adoption of contact center software across the region.
The high demand for customer experience
management, technological advancements, and product launches are supporting the
market’s growth in China. According to sources, the number of call centers in
China soared exponentially in 2020. Moreover, numerous companies are investing
and introducing advanced products. For instance, ZTE Corporation launched a
contact center platform that are cloud and omnichannel. These factors are thus
increasing the demand and adoption of contact center software across China.
In Japan, the rising focus of players on
developing and launching advanced products and services supports the studied
market’s growth. Additionally, the expansion of IT and telecom sectors has also
fueled the adoption of contact center software. For instance, Kore.ai
introduced SmartAssist, an AI-powered contact center-as-a-service solution in
Japanese. This software provides multiple benefits to organizations, including
end call automation, virtual assistants, conversational IVR, and call
deflection.
Globally, businesses are opting for cloud-based
contact center solutions instead of on-premise solutions as it helps scale
services. These solutions offer in-depth information about customers and agents
that is not possible to track via on-premise solutions. Moreover, it helps
improve rates of customer calls, significantly reducing the average speed of
answers. The market’s growth is assessed
based on delivery mode, end-user, organization size, and software & service.
The delivery mode segment is divided into cloud and on-premise.
The
notable companies in the market include Aspect Software, ATOS, ZTE Corporation,
Lifesize, Talkdesk, Vocalcom, and NICE.
ZTE Corporation is a China-based technology
company specializing in telecommunication. The company operates terminals and
carrier networks. Moreover, the company’s core business includes exchange,
wireless, optical transmission, software, and data telecommunication gear. It
also provides video on demand and streaming media. ZTE offers innovative
technologies and integrated solutions to global operators, governments, and
enterprises across multiple countries.
Key deliverables of the report:
● Market CAGR during the forecasting years 2022-2028
● Detailed data highlighting key insights, industry components, and market strategies
● Comprehensive information and estimation of the contact center software market revenue growth in the Asia-Pacific and its influence on the parent market
● In-depth study of forthcoming trends in consumer behavioral patterns
● A meticulous analysis of the competitive landscape, vendor scorecard, and Porter’s Five Forces
● A wide-ranging study of factors that will challenge the APAC
contact center software market’s growth during the upcoming years
Want to get specific insights? Our team of
analysts can customize this report based on your preferences. Connect with us here.
Market by Technology (Data ana ..
VIEW REPORT1. ASIA-PACIFIC
CONTACT CENTER SOFTWARE MARKET - SUMMARY
2. INDUSTRY
OUTLOOK
2.1. IMPACT
OF COVID-19 ON THE CONTACT CENTER SOFTWARE MARKET
2.2. KEY
INSIGHTS
2.2.1. INCREASING
NEED TO ENHANCE CUSTOMER EXPERIENCE
2.2.2. RAPID
ADVANCEMENTS IN CUSTOMER RELATIONSHIP MANAGEMENT
2.3. PORTER’S
FIVE FORCES ANALYSIS
2.3.1. THREAT
OF NEW ENTRANTS
2.3.2. THREAT
OF SUBSTITUTES
2.3.3. BARGAINING
POWER OF BUYERS
2.3.4. BARGAINING
POWER OF SUPPLIERS
2.3.5. THREAT
OF COMPETITIVE RIVALRY
2.4. KEY
BUYING IMPACT ANALYSIS
2.4.1. FLEXIBILITY
2.4.2. SCALABILITY
2.4.3. EASE
OF USE
2.4.4. DEPLOYMENT
TIME
2.5. MARKET
ATTRACTIVENESS INDEX
2.6. VENDOR
SCORECARD
2.7. INDUSTRY
COMPONENTS
2.8. REGULATORY
FRAMEWORK
2.9. KEY MARKET
STRATEGIES
2.9.1. ACQUISITIONS
2.9.2. PRODUCT
LAUNCHES
2.9.3. CONTRACTS
& AGREEMENTS
2.9.4. INVESTMENTS
& EXPANSIONS
2.10. MARKET
DRIVERS
2.10.1 INCREASING
DEMAND FOR ADVANCED CONTACT CENTER TECHNOLOGIES
2.10.2 RISING
PENETRATION OF SOCIAL MEDIA IN CONTACT CENTER OPERATIONS
2.10.3 CONTINUOUS
AND RAPID TRANSITIONS TO CLOUD-BASED CONTACT CENTERS
2.11. MARKET
CHALLENGES
2.11.1. CONCERNS
REGARDING DATA SECURITY AND PRIVACY
2.11.2. HIGH
INVESTMENT COSTS
2.12. MARKET
OPPORTUNITIES
2.12.1. SURGE
IN NEED FOR PERSONALIZED SERVICES
2.12.2. EMERGENCE
OF ADVANCED TECHNOLOGIES
3. ASIA-PACIFIC
CONTACT CENTER SOFTWARE MARKET OUTLOOK - BY SOFTWARE & SERVICE
3.1. SOFTWARE
3.2. SERVICES
4. ASIA-PACIFIC
CONTACT CENTER SOFTWARE MARKET OUTLOOK - BY DELIVERY MODE
4.1. ON-PREMISE
4.2. CLOUD
5. ASIA-PACIFIC
CONTACT CENTER SOFTWARE MARKET OUTLOOK - BY ORGANIZATION SIZE
5.1. SMALL
& MEDIUM ORGANIZATION
5.2. LARGE
ORGANIZATIONS
6. ASIA-PACIFIC
CONTACT CENTER SOFTWARE MARKET OUTLOOK - BY END-USER
6.1. BFSI
6.2. HEALTHCARE
6.3. RETAIL
& E-COMMERCE
6.4. GOVERNMENT
AND EDUCATION
6.5. IT AND
TELECOM
6.6. TRAVEL
& HOSPITALITY
7. ASIA-PACIFIC
CONTACT CENTER SOFTWARE MARKET – COUNTRY OUTLOOK
7.1. CHINA
7.2. JAPAN
7.3. INDIA
7.4. SOUTH
KOREA
7.5. ASEAN
COUNTRIES
7.6. AUSTRALIA
& NEW ZEALAND
7.7. REST
OF ASIA-PACIFIC
8. COMPETITIVE
LANDSCAPE
8.1. CISCO
SYSTEMS INC
8.2. FIVE9
INC
8.3. GENESYS
TELECOMMUNICATIONS LABORATORIES INC
8.4. AVAYA
INC
8.5. 8X8
INC
8.6. AMAZON
WEB SERVICES INC
8.7. ENGHOUSE
INTERACTIVE INC
8.8. UNIFY
INC
8.9. SAP SE
8.10. NEC
8.11. ASPECT
SOFTWARE
8.12. ATOS
8.13. VONAGE
8.14. ZTE
CORPORATION
8.15. NICE
8.16. LIFESIZE
8.17. TALKDESK
8.18. VOCALCOM
9. RESEARCH
METHODOLOGY & SCOPE
9.1. RESEARCH
SCOPE & DELIVERABLES
9.2. SOURCES
OF DATA
9.3. RESEARCH
METHODOLOGY
TABLE
1: ASIA-PACIFIC CONTACT CENTER SOFTWARE
MARKET, BY COUNTRY OUTLOOK, 2022-2028 (IN $ MILLION)
TABLE
2: VENDOR SCORECARD
TABLE
3: REGULATORY FRAMEWORK
TABLE
4: ACQUISITIONS
TABLE
5: LIST OF PRODUCT LAUNCHES
TABLE
6: LIST OF CONTRACTS & AGREEMENTS
TABLE
7: LIST OF INVESTMENTS & EXPANSIONS
TABLE
8: ASIA-PACIFIC CONTACT CENTER SOFTWARE
MARKET, OUTLOOK BY SOFTWARE & SERVICE, 2022-2028 (IN $ MILLION)
TABLE
9: ASIA-PACIFIC CONTACT CENTER SOFTWARE
MARKET, OUTLOOK BY DELIVERY MODE, 2022-2028 (IN $ MILLION)
TABLE
10: ASIA-PACIFIC CONTACT CENTER SOFTWARE
MARKET, OUTLOOK BY ORGANIZATION SIZE, 2022-2028 (IN $ MILLION)
TABLE
11: ASIA-PACIFIC CONTACT CENTER SOFTWARE
MARKET, OUTLOOK BY END-USER, 2022-2028 (IN $ MILLION)
TABLE
12: ASIA-PACIFIC CONTACT CENTER SOFTWARE
MARKET, COUNTRY OUTLOOK, 2022-2028 (IN $ MILLION)
FIGURE
1: KEY BUYING IMPACT ANALYSIS
FIGURE
2: MARKET ATTRACTIVENESS INDEX
FIGURE
3: INDUSTRY COMPONENTS
FIGURE
4: ASIA-PACIFIC CONTACT CENTER SOFTWARE
MARKET, OUTLOOK BY SOFTWARE & SERVICE, 2021 & 2028 (IN %)
FIGURE
5: ASIA-PACIFIC CONTACT CENTER SOFTWARE
MARKET, BY SOFTWARE, 2022-2028 (IN $ MILLION)
FIGURE
6: ASIA-PACIFIC CONTACT CENTER SOFTWARE
MARKET, BY SERVICES, 2022-2028 (IN $ MILLION)
FIGURE
7: ASIA-PACIFIC CONTACT CENTER SOFTWARE
MARKET, OUTLOOK BY DELIVERY MODE, 2021 & 2028 (IN %)
FIGURE
8: ASIA-PACIFIC CONTACT CENTER SOFTWARE
MARKET, BY ON-PREMISE, 2022-2028 (IN $ MILLION)
FIGURE
9: ASIA-PACIFIC CONTACT CENTER SOFTWARE
MARKET, BY CLOUD, 2022-2028 (IN $ MILLION)
FIGURE
10: ASIA-PACIFIC CONTACT CENTER SOFTWARE
MARKET, OUTLOOK BY ORGANIZATION SIZE, 2021 & 2028 (IN %)
FIGURE
11: ASIA-PACIFIC CONTACT CENTER SOFTWARE
MARKET, BY SMALL & MEDIUM ORGANIZATION, 2022-2028 (IN $ MILLION)
FIGURE
12: ASIA-PACIFIC CONTACT CENTER SOFTWARE
MARKET, BY LARGE ORGANIZATIONS, 2022-2028 (IN $ MILLION)
FIGURE
13: ASIA-PACIFIC CONTACT CENTER SOFTWARE
MARKET, OUTLOOK BY END-USER, 2021 & 2028 (IN %)
FIGURE
14: ASIA-PACIFIC CONTACT CENTER SOFTWARE
MARKET, BY BFSI, 2022-2028 (IN $ MILLION)
FIGURE
15: ASIA-PACIFIC CONTACT CENTER SOFTWARE
MARKET, BY HEALTHCARE, 2022-2028 (IN $ MILLION)
FIGURE
16: ASIA-PACIFIC CONTACT CENTER SOFTWARE
MARKET, BY RETAIL & E-COMMERCE, 2022-2028 (IN $ MILLION)
FIGURE
17: ASIA-PACIFIC CONTACT CENTER SOFTWARE
MARKET, BY GOVERNMENT AND EDUCATION, 2022-2028 (IN $ MILLION)
FIGURE
18: ASIA-PACIFIC CONTACT CENTER SOFTWARE
MARKET, BY IT AND TELECOM, 2022-2028 (IN $ MILLION)
FIGURE
19: ASIA-PACIFIC CONTACT CENTER SOFTWARE
MARKET, BY TRAVEL & HOSPITALITY, 2022-2028 (IN $ MILLION)
FIGURE
20: ASIA-PACIFIC CONTACT CENTER SOFTWARE
MARKET, COUNTRY OUTLOOK, 2021 & 2028 (IN %)
FIGURE
21: CHINA CONTACT CENTER SOFTWARE MARKET
2022-2028 (IN $ MILLION)
FIGURE
22: JAPAN CONTACT CENTER SOFTWARE MARKET
2022-2028 (IN $ MILLION)
FIGURE
23: INDIA CONTACT CENTER SOFTWARE MARKET
2022-2028 (IN $ MILLION)
FIGURE
24: SOUTH KOREA CONTACT CENTER SOFTWARE
MARKET 2022-2028 (IN $ MILLION)
FIGURE
25: ASEAN COUNTRIES CONTACT CENTER
SOFTWARE MARKET 2022-2028 (IN $ MILLION)
FIGURE
26: AUSTRALIA & NEW ZEALAND CONTACT
CENTER SOFTWARE MARKET 2022-2028 (IN $ MILLION)
FIGURE
27: REST OF ASIA-PACIFIC CONTACT CENTER
SOFTWARE MARKET 2022-2028 (IN $ MILLION)