Market by Software & Service, Delivery Mode, Organization Size, End-user, and Regional Outlook | Forecast 2022-2028
Contact center software refers to a technology
tool that increases the efficiency of a contact center, facilitating
interactions between agents and customers. Moreover, these solutions assist
agents handle customer interactions, delivering a better service experience
while augmenting sales.
According to Triton Market Research’s report, the Global Contact Center Software Market was valued at $24820.42 million in 2021 and is expected to reach $60186.43 million by 2028, growing at a CAGR of 13.57% during the forecast period 2022-2028.
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MARKET
PERFORMANCE: DRIVERS, CHALLENGES, AND TRENDS
Over
the forecast period, the market expansion is likely to be fueled by increasing
demand for advanced contact center technologies, rising penetration of social
media in contact center operations, and rapid transitions to cloud-based
contact centers. Nowadays,
consumers increasingly engage with businesses through social media to share
their experiences or register a customer service complaint or query. Social
networking helps brands achieve a competitive edge, boosting a company’s
credibility. According to a survey, the
importance of monitoring social media has increased as customer experience has
become essential. Moreover, social media listening accounts for nearly 45% of
the captured customer feedback, next to call monitoring and surveys. Social
media also offers a better customer experience, assisting customer support
teams to escalate easily to other departments or channels.
However,
concerns regarding data security and privacy and high investments and costs
impede the market’s growth.
The end-users and enterprises face challenges as the cost of contact center
solutions increases. In this regard, on-premise contact centers can be
extremely expensive to operate. It is a conventional setup for contact center
infrastructure, also known as an on-site call center that uses physical
equipment such as servers and desk phones. Further, in an on-premise call
center, the local IT team business is majorly responsible for software
installation as well as maintenance. From exchange servers to wires and cables
to software support is controlled internally. Such contact centers are
hardware-based and traditional, often needing upgrades every few years, making
them expensive.
Nevertheless,
a surge in the need for personalized services and the emergence of advanced
technologies are expected to open up new opportunities. Contact centers globally have realized the
potential and advantages of adopting technologies such as predictive analytics,
artificial intelligence, cloud computing, machine learning, and others. This
has encouraged contact centers to implement such technologies into their
systems. Adoption of such advanced technologies has offered lucrative growth
opportunities for vendors to offer a seamless customer experience. Besides,
with the rise in the popularity of such advanced technologies, enterprises and
organizations have access to insights that enable effective business decisions.
Artificial intelligence is rapidly adopted to develop automated messaging and
bots, increasing the operational efficiency of contact centers.
Report scope can be customized per your requirements. Request For Customization
KEY GEOGRAPHIES COVERED:
●
North America: United States and Canada
●
Europe: United Kingdom, France, Germany, Spain, Italy, and Rest of
Europe
● Asia-Pacific: China, Japan, India, South Korea, ASEAN Countries,
Australia & New Zealand, and Rest of Asia-Pacific
●
Latin America: Brazil, Mexico, and Rest of Latin America
● Middle East and Africa: Saudi Arabia, Turkey, United Arab
Emirates, South Africa, and Rest of Middle East & Africa
SEGMENTATION ANALYSIS –
CONTACT CENTER SOFTWARE MARKET:
• Market by Software & Service:
o Software
o Services
• Market by Delivery Mode:
o On-premise
o Cloud
The cloud category is expected to dominate
during the forecast period.
Businesses are opting for cloud-based contact center solutions instead of
on-premise solutions due to their ability to scale the services. Moreover,
cloud solutions are specifically designed to connect agents to different
centralized contact center applications while providing a secure intranet for
employees. It also offers in-depth information regarding customers and agents
that executives cannot track through on-premise solutions. As per sources, a
shift towards cloud-based solutions improves the rates of customer call answers
by nearly 5% while decreasing the average speed of answer (ASA) by as much as
50%. Hence, this is expected to further increase the demand and adoption of
cloud-based solutions for contact center applications.
• Market by Organization Size:
o Small
& Medium Organization
o Large
Organizations
• Market by End-user:
o BFSI
o Healthcare
o Retail
& E-Commerce
o Government
and Education
o IT
and Telecom
o Travel
& Hospitality
Retail & e-commerce is expected to be the
fastest growing end-user in the market. Several consumers are continuously shifting
toward digital channels to fulfill their shopping requirements. Moreover, they
are adopting the latest technologies, prompting businesses to opt for contact
center solutions to provide exceptional customer experiences. These solutions
help businesses strike personalized interactions with their customers while
building strong relationships. The adoption of contact center software also
assists brands in delivering high-quality, automated service while assisting
agents in focusing on revenue generation and brand enhancement activities with
the help of AI.
COMPETITIVE
LANDSCAPE:
The contact center software market by company
profile helps dive into data about the key players in this industry. The
strategic initiatives for each of the companies considered have been covered in
detail.
Product
launch (2021): 8x8 Inc
In 2021, 8x8 Inc launched its Contact Center
specifically for Microsoft Teams, a certified integration in Microsoft Teams.
The newly developed 8x8 cloud contact center and communication solution offer
employees and agents a direct routing solution as well as an integrated contact
center.
Partnership
(2021): SK Telecom and Genesys
In 2021, SK Telecom announced a partnership with
Genesys to unleash an AI-based contact center solution. This partnership is
expected to allow companies to offer personalized customer experiences with the
help of innovative technologies such as artificial intelligence and big data
alongside supporting overseas expansion.
KEY BENEFITS OF THE REPORT:
●
Triton Market Research has a collective experience of 25-30 years
in the industry, with its analysts and experts encompassing the most infallible
research methodology for its market intelligence and industry analysis.
●
Our research methodology helps in achieving a broader consensus of
the market size, shape, and industry trends within each industry segment.
●
The strategy adopted in designing the research methodology
includes the amalgamation of the information assembled from primary and
secondary sources, with the assistance of analytical tools to construct the
forecast and predictive models.
●
The scope of the market report comprises the current scenario of
the global contact center software market, along with a detailed overview of
the industry outlook, market dynamics, segmentation analysis, regional outlook,
and competitive landscape for 2022-2028.
FAQs:
Q 1) Does this report include
the impact of COVID-19 on the contact center software market?
The market study has analyzed the impact of COVID-19 on the contact
center software industry qualitatively as well as quantitatively.
Q 2) Which delivery mode
dominates the contact center software market?
The cloud category accounted for the largest market share in 2021 and is
expected to dominate the contact center software market during the forecast
period.
Market by Technology (Data ana ..
VIEW REPORT1. GLOBAL
CONTACT CENTER SOFTWARE MARKET - SUMMARY
2. INDUSTRY
OUTLOOK
2.1. IMPACT
OF COVID-19 ON THE CONTACT CENTER SOFTWARE MARKET
2.2. KEY
INSIGHTS
2.2.1. INCREASING
NEED TO ENHANCE CUSTOMER EXPERIENCE
2.2.2. RAPID
ADVANCEMENTS IN CUSTOMER RELATIONSHIP MANAGEMENT
2.3. PORTER’S
FIVE FORCES ANALYSIS
2.3.1. THREAT
OF NEW ENTRANTS
2.3.2. THREAT
OF SUBSTITUTES
2.3.3. BARGAINING
POWER OF BUYERS
2.3.4. BARGAINING
POWER OF SUPPLIERS
2.3.5. THREAT
OF COMPETITIVE RIVALRY
2.4. KEY
BUYING IMPACT ANALYSIS
2.4.1. FLEXIBILITY
2.4.2. SCALABILITY
2.4.3. EASE
OF USE
2.4.4. DEPLOYMENT
TIME
2.5. MARKET
ATTRACTIVENESS INDEX
2.6. VENDOR
SCORECARD
2.7. INDUSTRY
COMPONENTS
2.8. REGULATORY
FRAMEWORK
2.9. KEY
MARKET STRATEGIES
2.9.1. ACQUISITIONS
2.9.2. PRODUCT
LAUNCHES
2.9.3. CONTRACTS
& AGREEMENTS
2.9.4. INVESTMENTS
& EXPANSIONS
2.10. MARKET
DRIVERS
2.10.1 INCREASING
DEMAND FOR ADVANCED CONTACT CENTER TECHNOLOGIES
2.10.2 RISING
PENETRATION OF SOCIAL MEDIA IN CONTACT CENTER OPERATIONS
2.10.3 CONTINUOUS
AND RAPID TRANSITIONS TO CLOUD-BASED CONTACT CENTERS
2.11. MARKET
CHALLENGES
2.11.1. CONCERNS
REGARDING DATA SECURITY AND PRIVACY
2.11.2. HIGH
INVESTMENT COSTS
2.12. MARKET
OPPORTUNITIES
2.12.1. SURGE
IN NEED FOR PERSONALIZED SERVICES
2.12.2. EMERGENCE
OF ADVANCED TECHNOLOGIES
3. GLOBAL
CONTACT CENTER SOFTWARE MARKET OUTLOOK - BY SOFTWARE & SERVICE
3.1. SOFTWARE
3.2. SERVICES
4. GLOBAL
CONTACT CENTER SOFTWARE MARKET OUTLOOK - BY DELIVERY MODE
4.1. ON-PREMISE
4.2. CLOUD
5. GLOBAL
CONTACT CENTER SOFTWARE MARKET OUTLOOK - BY ORGANIZATION SIZE
5.1. SMALL
& MEDIUM ORGANIZATION
5.2. LARGE
ORGANIZATIONS
6. GLOBAL
CONTACT CENTER SOFTWARE MARKET OUTLOOK - BY END-USER
6.1. BFSI
6.2. HEALTHCARE
6.3. RETAIL
& E-COMMERCE
6.4. GOVERNMENT
AND EDUCATION
6.5. IT AND
TELECOM
6.6. TRAVEL
& HOSPITALITY
7. GLOBAL
CONTACT CENTER SOFTWARE MARKET – REGIONAL OUTLOOK
7.1. NORTH
AMERICA
7.1.1. MARKET
OUTLOOK BY SOFTWARE & SERVICE
7.1.2. MARKET
OUTLOOK BY DELIVERY MODE
7.1.3. MARKET
OUTLOOK BY ORGANIZATION SIZE
7.1.4. MARKET
OUTLOOK BY END-USER
7.1.5. COUNTRY
ANALYSIS
7.1.5.1. UNITED
STATES
7.1.5.2. CANADA
7.2. EUROPE
7.2.1. MARKET
OUTLOOK BY SOFTWARE & SERVICE
7.2.2. MARKET
OUTLOOK BY DELIVERY MODE
7.2.3. MARKET
OUTLOOK BY ORGANIZATION SIZE
7.2.4. MARKET
OUTLOOK BY END-USER
7.2.5. COUNTRY
ANALYSIS
7.2.5.1. UNITED
KINGDOM
7.2.5.2. GERMANY
7.2.5.3. FRANCE
7.2.5.4. SPAIN
7.2.5.5. ITALY
7.2.5.6. REST
OF EUROPE
7.3. ASIA-PACIFIC
7.3.1. MARKET
OUTLOOK BY SOFTWARE & SERVICE
7.3.2. MARKET
OUTLOOK BY DELIVERY MODE
7.3.3. MARKET
OUTLOOK BY ORGANIZATION SIZE
7.3.4. MARKET
OUTLOOK BY END-USER
7.3.5. COUNTRY
ANALYSIS
7.3.5.1. CHINA
7.3.5.2. JAPAN
7.3.5.3. INDIA
7.3.5.4. SOUTH
KOREA
7.3.5.5. ASEAN
COUNTRIES
7.3.5.6. AUSTRALIA
& NEW ZEALAND
7.3.5.7. REST
OF ASIA-PACIFIC
7.4. LATIN
AMERICA
7.4.1. MARKET
OUTLOOK BY SOFTWARE & SERVICE
7.4.2. MARKET
OUTLOOK BY DELIVERY MODE
7.4.3. MARKET
OUTLOOK BY ORGANIZATION SIZE
7.4.4. MARKET
OUTLOOK BY END-USER
7.4.5. COUNTRY
ANALYSIS
7.4.5.1. BRAZIL
7.4.5.2. MEXICO
7.4.5.3. REST
OF LATIN AMERICA
7.5. MIDDLE
EAST AND AFRICA
7.5.1. MARKET
OUTLOOK BY SOFTWARE & SERVICE
7.5.2. MARKET
OUTLOOK BY DELIVERY MODE
7.5.3. MARKET
OUTLOOK BY ORGANIZATION SIZE
7.5.4. MARKET
OUTLOOK BY END-USER
7.5.5. COUNTRY
ANALYSIS
7.5.5.1. UNITED
ARAB EMIRATES
7.5.5.2. SAUDI
ARABIA
7.5.5.3. TURKEY
7.5.5.4. SOUTH
AFRICA
7.5.5.5. REST
OF MIDDLE EAST & AFRICA
8. COMPETITIVE
LANDSCAPE
8.1. CISCO
SYSTEMS INC
8.2. FIVE9
INC
8.3. GENESYS
TELECOMMUNICATIONS LABORATORIES INC
8.4. AVAYA
INC
8.5. 8X8
INC
8.6. AMAZON
WEB SERVICES INC
8.7. ENGHOUSE
INTERACTIVE INC
8.8. UNIFY
INC
8.9. SAP SE
8.10. NEC
8.11. ASPECT
SOFTWARE
8.12. ATOS
8.13. VONAGE
8.14. ZTE CORPORATION
8.15. NICE
8.16. LIFESIZE
8.17. TALKDESK
8.18. VOCALCOM
9. RESEARCH
METHODOLOGY & SCOPE
9.1. RESEARCH
SCOPE & DELIVERABLES
9.2. SOURCES
OF DATA
9.3. RESEARCH
METHODOLOGY
TABLE
1: GLOBAL CONTACT CENTER SOFTWARE
MARKET, BY REGIONAL OUTLOOK, 2022-2028 (IN $ MILLION)
TABLE
2: VENDOR SCORECARD
TABLE
3: REGULATORY FRAMEWORK
TABLE
4: ACQUISITIONS
TABLE
5: LIST OF PRODUCT LAUNCHES
TABLE
6: LIST OF CONTRACTS & AGREEMENTS
TABLE
7: LIST OF INVESTMENTS & EXPANSIONS
TABLE
8: GLOBAL CONTACT CENTER SOFTWARE
MARKET, OUTLOOK BY SOFTWARE & SERVICE, 2022-2028 (IN $ MILLION)
TABLE
9: GLOBAL CONTACT CENTER SOFTWARE
MARKET, OUTLOOK BY DELIVERY MODE, 2022-2028 (IN $ MILLION)
TABLE
10: GLOBAL CONTACT CENTER SOFTWARE
MARKET, OUTLOOK BY ORGANIZATION SIZE, 2022-2028 (IN $ MILLION)
TABLE
11: GLOBAL CONTACT CENTER SOFTWARE
MARKET, OUTLOOK BY END-USER, 2022-2028 (IN $ MILLION)
TABLE
12: GLOBAL CONTACT CENTER SOFTWARE MARKET,
REGIONAL OUTLOOK, 2022-2028 (IN $ MILLION)
TABLE
13: NORTH AMERICA CONTACT CENTER
SOFTWARE MARKET, OUTLOOK BY SOFTWARE & SERVICE, 2022-2028 (IN $ MILLION)
TABLE
14: NORTH AMERICA CONTACT CENTER
SOFTWARE MARKET, OUTLOOK BY DELIVERY MODE, 2022-2028 (IN $ MILLION)
TABLE
15: NORTH AMERICA CONTACT CENTER
SOFTWARE MARKET, OUTLOOK BY ORGANIZATION SIZE, 2022-2028 (IN $ MILLION)
TABLE
16: NORTH AMERICA CONTACT CENTER
SOFTWARE MARKET, OUTLOOK BY END-USER, 2022-2028 (IN $ MILLION)
TABLE
17: NORTH AMERICA CONTACT CENTER
SOFTWARE MARKET, COUNTRY OUTLOOK, 2022-2028 (IN $ MILLION)
TABLE
18: EUROPE CONTACT CENTER SOFTWARE
MARKET, OUTLOOK BY SOFTWARE & SERVICE, 2022-2028 (IN $ MILLION)
TABLE
19: EUROPE CONTACT CENTER SOFTWARE
MARKET, OUTLOOK BY DELIVERY MODE, 2022-2028 (IN $ MILLION)
TABLE
20: EUROPE CONTACT CENTER SOFTWARE
MARKET, OUTLOOK BY ORGANIZATION SIZE, 2022-2028 (IN $ MILLION)
TABLE
21: EUROPE CONTACT CENTER SOFTWARE
MARKET, OUTLOOK BY END-USER, 2022-2028 (IN $ MILLION)
TABLE
22: EUROPE CONTACT CENTER SOFTWARE
MARKET, COUNTRY OUTLOOK, 2022-2028 (IN $ MILLION)
TABLE
23: ASIA-PACIFIC CONTACT CENTER SOFTWARE
MARKET, OUTLOOK BY SOFTWARE & SERVICE, 2022-2028 (IN $ MILLION)
TABLE
24: ASIA-PACIFIC CONTACT CENTER SOFTWARE
MARKET, OUTLOOK BY DELIVERY MODE, 2022-2028 (IN $ MILLION)
TABLE
25: ASIA-PACIFIC CONTACT CENTER SOFTWARE
MARKET, OUTLOOK BY ORGANIZATION SIZE, 2022-2028 (IN $ MILLION)
TABLE
26: ASIA-PACIFIC CONTACT CENTER SOFTWARE
MARKET, OUTLOOK BY END-USER, 2022-2028 (IN $ MILLION)
TABLE
27: ASIA-PACIFIC CONTACT CENTER SOFTWARE
MARKET, COUNTRY OUTLOOK, 2022-2028 (IN $ MILLION)
TABLE
28: LATIN AMERICA CONTACT CENTER SOFTWARE
MARKET, OUTLOOK BY SOFTWARE & SERVICE, 2022-2028 (IN $ MILLION)
TABLE
29: LATIN AMERICA CONTACT CENTER
SOFTWARE MARKET, OUTLOOK BY DELIVERY MODE, 2022-2028 (IN $ MILLION)
TABLE
30: LATIN AMERICA CONTACT CENTER SOFTWARE MARKET,
OUTLOOK BY ORGANIZATION SIZE, 2022-2028 (IN $ MILLION)
TABLE
31: LATIN AMERICA CONTACT CENTER
SOFTWARE MARKET, OUTLOOK BY END-USER, 2022-2028 (IN $ MILLION)
TABLE
32: LATIN AMERICA CONTACT CENTER
SOFTWARE MARKET, COUNTRY OUTLOOK, 2022-2028 (IN $ MILLION)
TABLE
33: MIDDLE EAST AND AFRICA CONTACT
CENTER SOFTWARE MARKET, OUTLOOK BY SOFTWARE & SERVICE, 2022-2028 (IN $
MILLION)
TABLE
34: MIDDLE EAST AND AFRICA CONTACT
CENTER SOFTWARE MARKET, OUTLOOK BY DELIVERY MODE, 2022-2028 (IN $ MILLION)
TABLE
35: MIDDLE EAST AND AFRICA CONTACT
CENTER SOFTWARE MARKET, OUTLOOK BY ORGANIZATION SIZE, 2022-2028 (IN $ MILLION)
TABLE
36: MIDDLE EAST AND AFRICA CONTACT
CENTER SOFTWARE MARKET, OUTLOOK BY END-USER, 2022-2028 (IN $ MILLION)
TABLE
37: MIDDLE EAST AND AFRICA CONTACT
CENTER SOFTWARE MARKET, COUNTRY OUTLOOK, 2022-2028 (IN $ MILLION)
FIGURE
1: KEY BUYING IMPACT ANALYSIS
FIGURE
2: MARKET ATTRACTIVENESS INDEX
FIGURE
3: INDUSTRY COMPONENTS
FIGURE
4: GLOBAL CONTACT CENTER SOFTWARE MARKET,
OUTLOOK BY SOFTWARE & SERVICE, 2021 & 2028 (IN %)
FIGURE
5: GLOBAL CONTACT CENTER SOFTWARE
MARKET, BY SOFTWARE, 2022-2028 (IN $ MILLION)
FIGURE
6: GLOBAL CONTACT CENTER SOFTWARE
MARKET, BY SERVICES, 2022-2028 (IN $ MILLION)
FIGURE
7: GLOBAL CONTACT CENTER SOFTWARE
MARKET, OUTLOOK BY DELIVERY MODE, 2021 & 2028 (IN %)
FIGURE
8: GLOBAL CONTACT CENTER SOFTWARE
MARKET, BY ON-PREMISE, 2022-2028 (IN $ MILLION)
FIGURE
9: GLOBAL CONTACT CENTER SOFTWARE
MARKET, BY CLOUD, 2022-2028 (IN $ MILLION)
FIGURE
10: GLOBAL CONTACT CENTER SOFTWARE
MARKET, OUTLOOK BY ORGANIZATION SIZE, 2021 & 2028 (IN %)
FIGURE
11: GLOBAL CONTACT CENTER SOFTWARE
MARKET, BY SMALL & MEDIUM ORGANIZATION, 2022-2028 (IN $ MILLION)
FIGURE
12: GLOBAL CONTACT CENTER SOFTWARE
MARKET, BY LARGE ORGANIZATIONS, 2022-2028 (IN $ MILLION)
FIGURE
13: GLOBAL CONTACT CENTER SOFTWARE
MARKET, OUTLOOK BY END-USER, 2021 & 2028 (IN %)
FIGURE
14: GLOBAL CONTACT CENTER SOFTWARE
MARKET, BY BFSI, 2022-2028 (IN $ MILLION)
FIGURE
15: GLOBAL CONTACT CENTER SOFTWARE
MARKET, BY HEALTHCARE, 2022-2028 (IN $ MILLION)
FIGURE
16: GLOBAL CONTACT CENTER SOFTWARE
MARKET, BY RETAIL & E-COMMERCE, 2022-2028 (IN $ MILLION)
FIGURE
17: GLOBAL CONTACT CENTER SOFTWARE
MARKET, BY GOVERNMENT AND EDUCATION, 2022-2028 (IN $ MILLION)
FIGURE
18: GLOBAL CONTACT CENTER SOFTWARE
MARKET, BY IT AND TELECOM, 2022-2028 (IN $ MILLION)
FIGURE
19: GLOBAL CONTACT CENTER SOFTWARE
MARKET, BY TRAVEL & HOSPITALITY, 2022-2028 (IN $ MILLION)
FIGURE
20: GLOBAL CONTACT CENTER SOFTWARE
MARKET, REGIONAL OUTLOOK, 2021 & 2028 (IN %)
FIGURE
21: NORTH AMERICA CONTACT CENTER
SOFTWARE MARKET, COUNTRY OUTLOOK, 2021 & 2028 (IN %)
FIGURE
22: UNITED STATES CONTACT CENTER
SOFTWARE MARKET 2022-2028 (IN $ MILLION)
FIGURE
23: CANADA CONTACT CENTER SOFTWARE
MARKET 2022-2028 (IN $ MILLION)
FIGURE
24: EUROPE CONTACT CENTER SOFTWARE
MARKET, COUNTRY OUTLOOK, 2021 & 2028 (IN %)
FIGURE
25: UNITED KINGDOM CONTACT CENTER
SOFTWARE MARKET 2022-2028 (IN $ MILLION)
FIGURE
26: GERMANY CONTACT CENTER SOFTWARE
MARKET 2022-2028 (IN $ MILLION)
FIGURE
27: FRANCE CONTACT CENTER SOFTWARE
MARKET 2022-2028 (IN $ MILLION)
FIGURE
28: SPAIN CONTACT CENTER SOFTWARE MARKET
2022-2028 (IN $ MILLION)
FIGURE
29: ITALY CONTACT CENTER SOFTWARE MARKET
2022-2028 (IN $ MILLION)
FIGURE
30: REST OF EUROPE CONTACT CENTER SOFTWARE
MARKET 2022-2028 (IN $ MILLION)
FIGURE
31: ASIA-PACIFIC CONTACT CENTER SOFTWARE
MARKET, COUNTRY OUTLOOK, 2021 & 2028 (IN %)
FIGURE
32: CHINA CONTACT CENTER SOFTWARE MARKET
2022-2028 (IN $ MILLION)
FIGURE
33: JAPAN CONTACT CENTER SOFTWARE MARKET
2022-2028 (IN $ MILLION)
FIGURE
34: INDIA CONTACT CENTER SOFTWARE MARKET
2022-2028 (IN $ MILLION)
FIGURE
35: SOUTH KOREA CONTACT CENTER SOFTWARE
MARKET 2022-2028 (IN $ MILLION)
FIGURE
36: ASEAN COUNTRIES CONTACT CENTER
SOFTWARE MARKET 2022-2028 (IN $ MILLION)
FIGURE
37: AUSTRALIA & NEW ZEALAND CONTACT
CENTER SOFTWARE MARKET 2022-2028 (IN $ MILLION)
FIGURE
38: REST OF ASIA-PACIFIC CONTACT CENTER
SOFTWARE MARKET 2022-2028 (IN $ MILLION)
FIGURE
39: LATIN AMERICA CONTACT CENTER
SOFTWARE MARKET, COUNTRY OUTLOOK, 2021 & 2028 (IN %)
FIGURE
40: BRAZIL CONTACT CENTER SOFTWARE
MARKET 2022-2028 (IN $ MILLION)
FIGURE
41: MEXICO CONTACT CENTER SOFTWARE
MARKET 2022-2028 (IN $ MILLION)
FIGURE
42: REST OF LATIN AMERICA CONTACT CENTER
SOFTWARE MARKET 2022-2028 (IN $ MILLION)
FIGURE
43: MIDDLE EAST AND AFRICA CONTACT
CENTER SOFTWARE MARKET, COUNTRY OUTLOOK, 2021 & 2028 (IN %)
FIGURE
44: UNITED ARAB EMIRATES CONTACT CENTER
SOFTWARE MARKET 2022-2028 (IN $ MILLION)
FIGURE
45: SAUDI ARABIA CONTACT CENTER SOFTWARE
MARKET 2022-2028 (IN $ MILLION)
FIGURE
46: TURKEY CONTACT CENTER SOFTWARE
MARKET 2022-2028 (IN $ MILLION)
FIGURE
47: SOUTH AFRICA CONTACT CENTER SOFTWARE
MARKET 2022-2028 (IN $ MILLION)
FIGURE
48: REST OF MIDDLE EAST & AFRICA
CONTACT CENTER SOFTWARE MARKET 2022-2028 (IN $ MILLION)