Market by Product & Services, Delivery Model, End-users, and Country | Forecast 2021-2028
According to Triton’s research report, the patient experience management market in the Middle East and Africa is expected to observe growth at a compound annual growth rate of 21.58% over the calculated period 2021-2028.
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The
countries considered for analysis in this market are:
• The United Arab Emirates
• Turkey
• South Africa
• Saudi Arabia
• Rest of Middle East & Africa
Several
countries in the Middle East and Africa regions are heavily investing in
digitizing their healthcare systems. Here, a majority of the hospitals are
mapping a patient's journey to enhance the quality of experience. Furthermore,
the adoption of AI has gained momentum across the country, supplementing the
growth of the patient experience management market. Other than this, the
governments are collaborating with private organizations to develop digital
healthcare infrastructure. Therefore, the surge in digitalization of healthcare
services is likely to create lucrative growth opportunities for the patient
experience management market in the region.
In
the United Arab Emirates, digital technologies and data solutions have
increased staff productivity. For instance, Danat Al Emarat, a specialty women
and children’s hospital partnered with SAP Mena and Qualtrics to enhance the
patient experience via live feedback data. Furthermore, the country aims to
introduce an AI-enabled video consultancy to patients globally, enhancing the
overall experience. Therefore, such developments hold the potential to drive
the growth of the patient experience management market in the country.
In
Saudi Arabia, telehealth technologies have gained significant traction, with a
majority of physicians using AI to facilitate diagnosis. Besides, the
government has allocated a significant amount to develop healthcare IT and
digital transformation programs. Hence, these factors contribute to the
expansion of the studied market.
LeadSquared
is involved in developing marketing automation and CRM software. The company
provides a platform that assists in sales execution, CRM, field force, and
AI-backed lead conversion. Additionally, it serves clients across education,
financial services, real estate, travel, healthcare, and other industries.
LeadSquared has operations across multiple regions, including the Middle East
and Africa.
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VIEW REPORT1. MIDDLE
EAST AND AFRICA PATIENT EXPERIENCE MANAGEMENT MARKET - SUMMARY
2. INDUSTRY
OUTLOOK
2.1. IMPACT
OF COVID-19 ON PATIENT EXPERIENCE MANAGEMENT MARKET
2.2. KEY
INSIGHTS
2.2.1. ELECTRONIC
HEALTH RECORDS (EHRs) AND ELECTRONIC MEDICAL RECORDS (EMRs) FOR IMPROVING
PATIENT EXPERIENCE
2.2.2. HEALTH-CONSCIOUS
CONSUMERS
2.2.3. PATIENT’S
FEEDBACK FOR MEASURING EXPERIENCE
2.3. PORTER’S
FIVE FORCES ANALYSIS
2.3.1. THREAT
OF NEW ENTRANTS
2.3.2. THREAT
OF SUBSTITUTE S
2.3.3. BARGAINING
POWER OF BUYERS
2.3.4. BARGAINING
POWER OF SUPPLIERS
2.3.5. THREAT
OF COMPETITIVE RIVALRY
2.4. MARKET
ATTRACTIVENESS INDEX
2.5. VENDOR
SCORECARD
2.6. KEY
MARKET STRATEGIES
2.6.1. ACQUISITIONS
2.6.2. PRODUCT
LAUNCHES
2.6.3. CONTRACTS
& AGREEMENTS
2.6.4. INVESTMENTS
2.7. MARKET
DRIVERS
2.7.1. USE OF
PATIENT DATA FOR ENHANCING EXPERIENCE
2.7.2. GROWING
ADOPTION OF SMART HEALTH APPLICATIONS
2.7.3. AUTOMATING
PATIENT EXPERIENCE
2.8. MARKET
CHALLENGES
2.8.1. OBTAINING
A BROAD EVALUATION OF PATIENT DATA
2.8.2. SHORTAGE
OF SKILLED HEALTHCARE WORKERS
2.9. MARKET
OPPORTUNITIES
2.9.1. USE OF
EXPERIENCE DATA (X) AND OPERATIONAL DATA (O)
2.9.2. BENEFITS
OF TELEMEDICINE
2.9.3. USE OF
ARTIFICIAL INTELLIGENCE IN HEALTHCARE
3. MIDDLE
EAST AND AFRICA PATIENT EXPERIENCE MANAGEMENT MARKET OUTLOOK - BY PRODUCT &
SERVICES
3.1. PRODUCT
3.2. SERVICES
4. MIDDLE
EAST AND AFRICA PATIENT EXPERIENCE MANAGEMENT MARKET OUTLOOK - BY DELIVERY
MODEL
4.1. CLOUD-BASED
4.2. MOBILE-BASED
4.3. WEB-BASED
4.4. ON-PREMISE
5. MIDDLE
EAST AND AFRICA PATIENT EXPERIENCE MANAGEMENT MARKET OUTLOOK - BY END-USERS
5.1. PROVIDERS
5.2. PAYERS
5.3. PHARMA/BIOTECH/MED
DEVICE COMPANIES
6. MIDDLE
EAST AND AFRICA PATIENT EXPERIENCE MANAGEMENT MARKET – REGIONAL OUTLOOK
6.1. UNITED
ARAB EMIRATES
6.2. SAUDI
ARABIA
6.3. TURKEY
6.4. SOUTH
AFRICA
6.5. REST
OF MIDDLE EAST & AFRICA
7. COMPETITIVE
LANDSCAPE
7.1. ACCENTURE
7.2. ALL
COVERED
7.3. ARITIC
7.4. CARECLOUD
7.5. CHANGE
HEALTHCARE
7.6. ECOSOFT
HEALTH
7.7. EPIC
7.8. IQVIA
7.9. LEADSQUARED
7.10. LEVO
HEALTH
7.11. MEDSTATIX
INC
7.12. PHILIPS
HEALTHCARE
7.13. PWC
7.14. Q-NOMY
INC
7.15. QUALTRICS
8. RESEARCH
METHODOLOGY & SCOPE
8.1. RESEARCH
SCOPE & DELIVERABLES
8.2. SOURCES
OF DATA
8.3. RESEARCH
METHODOLOGY
TABLE 1: MIDDLE EAST AND
AFRICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY COUNTRY, 2021-2028 (IN $
MILLION)
TABLE 2: VENDOR SCORECARD
TABLE 3: MIDDLE EAST AND
AFRICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PRODUCT & SERVICES,
2021-2028 (IN $ MILLION)
TABLE 4: MIDDLE EAST AND
AFRICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY DELIVERY MODEL, 2021-2028 (IN $
MILLION)
TABLE 5: MIDDLE EAST AND
AFRICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY END-USERS, 2021-2028 (IN $
MILLION)
TABLE 6: MIDDLE EAST AND
AFRICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY COUNTRY, 2021-2028 (IN $
MILLION)
FIGURE 1: MARKET
ATTRACTIVENESS INDEX
FIGURE 2: MIDDLE EAST AND
AFRICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PRODUCT & SERVICES, 2020
& 2028 (IN %)
FIGURE 3: MIDDLE EAST AND
AFRICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PRODUCT, 2021-2028 (IN $
MILLION)
FIGURE 4: MIDDLE EAST AND
AFRICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY SERVICES, 2021-2028 (IN $
MILLION)
FIGURE 5: MIDDLE EAST AND
AFRICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY DELIVERY MODEL, 2020 & 2028
(IN %)
FIGURE 6: MIDDLE EAST AND
AFRICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY CLOUD-BASED, 2021-2028 (IN $
MILLION)
FIGURE 7: MIDDLE EAST AND
AFRICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY MOBILE-BASED, 2021-2028 (IN $
MILLION)
FIGURE 8: MIDDLE EAST AND
AFRICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY WEB-BASED, 2021-2028 (IN $
MILLION)
FIGURE 9: MIDDLE EAST AND
AFRICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY ON-PREMISE, 2021-2028 (IN $
MILLION)
FIGURE 10: MIDDLE EAST AND
AFRICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY END-USERS, 2020 & 2028 (IN
%)
FIGURE 11: MIDDLE EAST AND
AFRICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PROVIDERS, 2021-2028 (IN $
MILLION)
FIGURE 12: MIDDLE EAST AND
AFRICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PAYERS, 2021-2028 (IN $
MILLION)
FIGURE 13: MIDDLE EAST AND
AFRICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PHARMA/BIOTECH/MED DEVICE
COMPANIES, 2021-2028 (IN $ MILLION)
FIGURE 14: MIDDLE EAST AND
AFRICA PATIENT EXPERIENCE MANAGEMENT MARKET, REGIONAL OUTLOOK, 2020 & 2028
(IN %)
FIGURE 15: UNITED ARAB
EMIRATES PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)
FIGURE 16: SAUDI ARABIA PATIENT
EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)
FIGURE 17: TURKEY PATIENT
EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)
FIGURE 18: SOUTH AFRICA
PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)
FIGURE 19: REST OF MIDDLE EAST
& AFRICA PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)